About A-to-z Guarantee

The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a marketplace seller. Our guarantee covers both the timely delivery and the condition of your items. If either the timing of the delivery or the condition of your items received are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund. If you need help with an item sold by Amazon Global Store, contact us.

You may be eligible to request a refund under the A-to-z Guarantee if any of the following apply:

  1. You have not received your package and three days have passed since the maximum estimated delivery date indicated in Your Orders or the tracking shows a delivery confirmation, whichever is sooner.
  2. You received a damaged, defective or materially different item and you returned it in line with Amazon.sa Returns Policy but you have not been refunded or an incorrect amount was refunded.

Note: We require you to return your item to the seller with a trackable shipping method.

Note: We may require you to first contact the seller and wait 48 hours for a response before you are eligible to request a refund. To check your eligibility, go to Request an A-to-z Guarantee Refund.

Note: You have up to 90 days after the maximum estimated delivery date to request a refund under the A-to-z Guarantee.

Note: The A-to-z Guarantee does not cover digital items, payments for services or stored value instruments. Additionally, if you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the A-to-z Guarantee.

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